Trouble With Ebay

We've been using Ebay for a long time. In fact, I think I signed up for an account when Ebay was first created. We're not power users by any means, our rating is 81, but 100% positive. We've bought a lot of things, sold a few things, and overall, have been very pleased. In other words, we've never had a bad experience, until now that is. At the end of December, my wife purchased a Nintendo game guide for one of my daughter's games. Typically after an auction, I use Paypal immediately to send the money. It's quick, painless, and allows for a very quick transaction. This was December 27th. I was a little leary of this Ebay seller, after reading his feedback, which included numerous negative comments, many very recent. The main complaint was very slow shipping, no response from emails, and some folks who just downright didn't get their merchandise. Sure enough, that happened to us. He did send 2 emails over the course of 3 weeks, each one stating that there was a delay in the shipment, but that the order was still being processed. So, I think this guy didn't actually have the game guide when he listed the auction, but was stringing us along. At least that appeared to be his operating procedure with other folks. So, after 3 weeks, I sent an email inquiring about the item, and that if it wasn't shipped immediately, to please refund my money. After reading the feedback, I was prepared for a lengthy battle, and threatened to file a claim with Ebay, Paypal, and file a fraud claim with the Federal Trade Commission. Low and behold, 2 days after the email was sent, my money was refunded. I didn't have to file a claim at all, and now am off the hook. So, what started out as a very negative experience turned out OK in the end. I was set on leaving negative feedback for for this loser, but decided to leave neutral feedback considering he refunded my money very promptly when asked. So, we're in the pursuit of another game guide, as it's one that you can't find locally at the stores.